Effective date: August 22, 2026

These terms are an agreement between you and Coastline Applications, the operator of Lurra ("we," "us"). By using Lurra, you agree to them. We've written them to be readable; where they're specific, it's because the specifics protect both of us.

Lurra is a managed website hosting platform: we build, host, and serve your website, and give you a control panel to edit content, manage media, receive contact-form submissions, view visitor analytics, and restore earlier versions of your site. We manage the infrastructure so you don't have to.

You're responsible for keeping your sign-in credentials secure and for what happens under your account. Notification and contact addresses you set in your account must be yours or ones you're authorized to use.

Plans are billed monthly or annually through Stripe. Prices are listed at getlurra.com.

30-day money-back guarantee — if you're not happy in the first 30 days of your first paid subscription, email us and we'll refund it in full. No forms, no hoops.

Soft caps — plan limits (bandwidth, storage, form submissions) are soft: if you exceed them, we never take your site down and never drop your form submissions. We'll contact you about whether a different plan makes sense. That's a conversation, not a penalty.

You can cancel anytime; cancellation takes effect at the end of the current billing period, and your site stays live until then.

You own your content. Everything you put on your site — text, images, media, form submissions you receive — is yours. You grant us only the license needed to host, store, back up, and serve it, which is what you're paying us to do.

You can leave with it. A complete export of your site and data is available from your control panel at any time, and again at offboarding.

You're responsible for having the rights to the content you publish, and for your site's compliance with laws that apply to your business — including any privacy obligations you have to your own visitors.

Stock photos. The control panel includes a free stock photo search provided by Pexels (pexels.com). Photos you pick are copied into your media library and are licensed to you directly under the Pexels license — free for commercial use, no attribution required. You're responsible for how you use them, including any use that features identifiable people, brands, or property.

Don't use Lurra to host anything unlawful, infringing, deceptive, or malicious — including malware, phishing, spam operations, or content you don't have the right to publish. We may suspend or remove content that violates this section; we'll tell you if we do, unless the law prevents it.

Your domain name is yours. If we manage DNS for your domain, we do it on your behalf; you keep ownership and can point your domain elsewhere at any time.

When your service ends — whether you cancel or we part ways:

1. We provide a complete export of your site, content, media, and form submissions.

2. Your download link stays available for 90 days.

3. After that, we keep an archived copy in cold storage for up to 3 years, so a former customer who needs their data back can still get it, then delete it permanently.

We run Lurra on reputable cloud infrastructure and take reliability seriously — but we're a managed service, not an insurer. We provide the service on commercially reasonable efforts and don't guarantee uninterrupted availability. Scheduled maintenance and factors outside our control (upstream provider outages, DNS issues beyond our management) can affect availability.

The service is provided "as is." To the fullest extent permitted by law, we disclaim implied warranties, and our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim arose. We're not liable for indirect, incidental, or consequential damages — including lost profits or lost data beyond the backups and exports we commit to above.

We improve Lurra continuously and may change features over time; we won't remove a capability material to your plan without notice. If we make meaningful changes to these terms, we'll notify you by email before they take effect. Continuing to use the service after that means you accept the updated terms.

We may suspend or terminate service for violation of these terms or non-payment, with notice where practicable. Section 7 (your export and data retention) applies regardless of why service ends.

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. Massachusetts courts have exclusive jurisdiction over disputes, and both parties consent to that jurisdiction.

Questions about these terms: hello@getlurra.com